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Field Application Technician

Dallas, US
, US

Description

The role

We are looking for an experienced Field Application technician to join our fast-growing global customer operations team. From pre-install site surveys, through on-site install, to post sales support and training. In this role, you will be working closely with the sales team and our channel partners to ensure flawless execution and best-in-class customer experience. 

The ideal candidate will have a strong track record in hands-on pre/post sales and support work for HW & SW technology driven solutions. A self-starter who is customer-focused and driven to deliver high-quality solutions to Indoor Robotics`s clients!

Responsibilities:

  • Work closely with customers and channel partners and lead pre-sales activities - site surveys, solution design and customer proposal.
  • Perform system deployments on the customer's site.
  • Ensure a smooth installation process, system set-up and training to customer teams.
  • Post sales support - tier 1/2 support and training to customers and channel partners. 
  • Provide day-to-day guidance, training and support to customer and channel partner teams.
  • Hands-on technical support and in-depth acquaintance with the product platform. 
  • Collect customer and channel partner feedback and communicate regularly with sales and product teams. 
  • Define and implement methods, procedures, tools, and policies to meet the customer operations team’s KPIs and service SLAs and ensure high-quality service is delivered to customers.

Requirements

Qualifications:

  • 2+ years of hands-on experience in technical customer support for complex systems.
  • Self-starter, tech-savvy professional with excellent communication & presentation skills.
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
  • Willing to travel extensively. (50% of the time)
  • Prior experience with drones / robotics - advantage.
  • Prior experience in physical security and building systems - advantage.
Got what it takes?

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