Field Application Technician

Description

We are looking for an experienced Field Application technician to join our fast-growing global customer operations team from pre-install site surveys, through on-site install, to post sales support and training. In this role, you will be working closely with the sales team and our channel partners to ensure flawless execution and best-in-class customer experience. 

The ideal candidate will have a strong track record in hands-on pre/post sales and support work for HW & SW technology driven solutions. A self-starter who is customer-focused and driven to deliver high-quality solutions to Indoor Robotics`s clients!

The position offered in Dallas.

Responsibilities:

• Work closely with customers and channel partners and lead pre-sales activities - site surveys, solution design and customer proposal.
• Perform system deployments on the customer's site.
• Ensure a smooth installation process, system set-up and training to customer teams.
• Post sales support - tier 1/2 support and training to customers and channel partners. 
• Provide day-to-day guidance, training and support to customer and channel partner teams.
• Hands-on technical support and in-depth acquaintance with the product platform. 
• Collect customer and channel partner feedback and communicate regularly with sales and product teams. 
• Define and implement methods, procedures, tools, and policies to meet the customer operations team’s KPIs and service SLAs and ensure high-quality service is delivered to customers.

Requirements

Qualifications:

• 2+ years of hands-on experience in technical customer support for complex systems.
• Self-starter, tech-savvy professional with excellent communication & presentation skills.
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
• Willing to travel extensively. (50% of the time)
• Prior experience with drones / robotics - advantage.
• Prior experience in physical security and building systems - advantage.