Careers

Tier 1 Support Engineer

Indoor Robotics

About The Position

About the job

We build the next generation robots (ground and flying) for indoor usage. More specifically we design, develop and produce autonomous, aware, mobile and affordable robots that solve real-world problems in indoor scenarios. We strive to create a physical infrastructure and middleware for indoor robots that can navigate in the indoor space, understand their environment and execute real-time missions.

The Tier 1 Support Engineer will be responsible to provide enterprise-level technical support to our customers via chat, email, and other channels as required. 

We are currently looking for an awesome team member to join us to monitor, support, and analyze our robots all over the world as a Tier 1 Support Engineer.

What you will be doing:

  • Monitor the status of all the robots around the world
  • Analyze real-time data from the robots
  • Receive and manage tickets from clients
  • Act as a process owner for all support activities 
  • Provide tier 1 support remotely
  • Collaborate support with tier 2 and R&D

Requirements

  • Israeli citizenship/work permit - must
  • Strong problem-solving skills
  • Strong English skills - Must
  • Concise and comprehensive writing abilities.
  • Experience using Linux/command line - advantage
  • Experience with Jira software - advantage
  • Experience with ROS (Robot Operating System) - advantage
  • Availability to work on-call during nights and weekends (from home) - must

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